Cancelling the booking may entitle you to a partial refund, depending on when the cancellation is made:
- More than one month before the activity: 95% refund.
- More than two weeks before the activity: 50% refund.
- During the final two weeks: no refund.
- Partial cancellations, such as cancelling some of the booked places, are non-refundable.
- The customer may request a change of date or time up to 10 days before the excursion. Any change will be subject to availability.
- Weather conditions may occasionally make it impossible to carry out the excursion. This decision will be made by the person responsible for the activity. In this case, the customer may request another available date or a full refund.
- The person responsible for the activity may also decide to cancel or change the route immediately before departure or while the activity is underway. As this is a professional safety decision, it is not open to discussion. If the activity is interrupted, the circumstances will be assessed to determine the appropriate refund.
Anyone under the influence of alcohol or other substances that could compromise the safe operation of the activity will not be allowed to participate and will not be entitled to a refund.
Customers with a medical condition that could affect their participation, such as asthma, diabetes or anxiety, must inform the activity organisers beforehand.
Participants must be able to swim.
